Privacy Policy

1. Who We Are

This website is operated by WONDEC. WONDEC provides insulating glass equipment, glass processing machinery, PVC and aluminum window-door machinery, CNC processing centers, accessories, and production-line support for manufacturing customers. This Privacy Policy applies to information collected through wondecmachinery.com and related website communication channels.

2. Information We Collect

When you visit our website or contact WONDEC, we may collect information that helps us understand your inquiry and respond with relevant machinery or production-line support. This information may include your name, email address, country, company information, phone or messaging contact, product interest, project requirements, production target, factory or workflow information, and any message you choose to submit.

Our contact form may also collect basic technical information such as IP address, browser type, device information, page URL, referral source, language preference, and submission time. This information helps us operate the website, reduce spam, improve form reliability, and protect the website from misuse.

3. How We Use Your Information

WONDEC uses the information we collect to support practical business communication and project follow-up.

• To respond to product questions and quotation requests.
• To recommend suitable glass machinery or window-door machinery.
• To discuss machine selection, production-line planning, workflow direction, and engineering-related questions.
• To coordinate sales, technical, or project follow-up communication.
• To improve product pages, solution content, case study structure, website navigation, and the contact process.
• To protect the website from spam, security threats, and unauthorized activity.

4. Product Inquiries and Project Communication

WONDEC is a B2B machinery website. Information submitted through our website is mainly used for machinery selection, line planning, quotation requests, and manufacturing-related communication. If you contact us about insulating glass equipment, glass processing machines, PVC door-window machines, aluminum door-window machines, CNC processing centers, accessories, or auxiliary equipment, we may use your submitted information to understand your production needs and provide a relevant response. We may keep inquiry history so that our team can continue project discussions and provide more consistent support.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, remember technical preferences, understand visitor behavior, measure page performance, and improve content relevance. You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

6. Forms, reCAPTCHA, and Security

WONDEC uses website forms to receive inquiries and project-related messages. Our forms may use anti-spam and security technologies, including reCAPTCHA, to help protect the website from automated abuse, spam submissions, and malicious activity. These services may process technical information related to your device, browser, interaction behavior, network connection, and form activity for security and fraud-prevention purposes.

7. How We Share Information

We do not sell personal information. We may share submitted information only when necessary for business communication, technical support, quotation preparation, website operation, analytics, security, hosting, email delivery, or legal compliance. Information may be accessed by WONDEC team members, sales representatives, engineering or support staff, and trusted service providers who help us operate the website and communicate with customers.

8. International Communication

WONDEC serves international customers and website visitors. If you submit an inquiry from outside China, your information may be transferred, stored, or processed in locations where WONDEC, our team members, or our service providers operate. We take reasonable steps to handle submitted information with appropriate care and only for relevant business, technical, or website-operation purposes.

9. Data Retention

We keep inquiry and communication information for as long as necessary to respond to your request, continue project communication, prepare quotations, provide support, maintain business records, or meet legal and operational requirements. Website analytics, security logs, and form-related technical records may be retained for a limited period based on website operation, security, and troubleshooting needs.

10. Your Choices and Rights

Depending on your location and applicable laws, you may have the right to request access, correction, deletion, restriction, or objection to certain processing of your personal information. You may also ask WONDEC to stop using your information for future marketing-related communication. To make a privacy-related request, contact us at glass@wondecmachinery.com or through the Contact page.

11. Third-Party Services

Our website may use third-party services for website hosting, caching, analytics, form handling, security, spam protection, search, social media links, and communication tools. These services may process certain technical or usage information according to their own privacy practices and service requirements.

12. Links to Other Websites

Our website may include links to social media platforms, video platforms, external resources, or other websites. WONDEC is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before submitting information through those platforms.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, tools, or legal requirements. The updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how WONDEC handles your information, please contact us through our website Contact page or by email.

Email: glass@wondecmachinery.com
Contact Page: https://wondecmachinery.com/contact/